Social and Business

Behavior of the secretary (Rules of etiquette and dress)

The secretaries are, in most cases, the first people to get to customers or guests, and therefore give the first image or impression of what may be the company.

According to the famous author, Antonio Manuel Carreno, a secretary should be:

1. Efficient, discreet and respectful.

2. You should dress well and to the extent possible, be pleasant, and why not, look attractive. You should avoid dressing too flashy or extravagant.

3. To carry an appropriate hairstyle and makeup.

4. Must be impersonal but cordial relations with your boss.

5. Must congenial with your coworkers, but not too personal to have sex that may lead to misinterpretation.

6. Foods with the head office and colleagues must be working, making invitations for other occasions for another purpose than that of work.

7. Must be discreet and prudent, and not to reveal conversations or other information that can be heard at various meetings or conversations in which he is present.

Business lunches (Behavior lunchtime)

Although meals are a vital center of many celebrations are also important in many businesses. We can see the different kinds of food in our chapter on the table where you specify what you eat, where you eat, what time you eat and what is usually the right time. However, we will here some nuances with respect to business lunches. The other rules place the table, using utensils, etc… It’s the same as for any other type of food.

Towards the restaurant. If you normally eat is usually where the reunion, for example the hotel restaurant, no problem on travel, wardrobe, etc… If, otherwise, we must take into account certain aspects: it must clearly specify the location of the restaurant, providing a level if necessary or street. In case of major events, no problem since they are the drivers themselves that carry the right place. The arrival to the restaurant, not to be disorganized and always will have people getting to go to the newcomers. In the case of meetings with many people, there will have to be receiving the vehicles, so that chaos is not a park or leave with the vehicle.

In the restaurant. Having reached our destination, there will be anyone in the organization that will welcome us. There will have to be a cloakroom to avoid “confusion” to collect the clothes. Nor is it smart to see chairs stacked full of clothes or hanging from the back of our seats (when not dragging along the ground). Try to get everything you need from your pockets (snuff, Kleenex, etc.). To avoid disturbing post. Though it may seem a little “child”, then all your needs (both physiological and none: retouching makeup, arrangement of hair, etc…), to avoid getting up a half meal.

The trick aperitif. Should be given a snack before for several reasons:

1. Gain time. Distracts the guests and saves time waiting for all the guests start arriving for lunch or dinner.
2. Knowledge. Provides us with knowledge of all attendees with presentations and relevant conversation.
3. Appetite. Encourages us to take an aperitif appetite, since in many meetings due to snuff, soda or juice, the stress inherent in the reunion and other factors make us lose the desire to eat easily.

The snuff. The issue of snuff is a sensitive issue, and currently very persecuted and maligned. Such harmful habits, not to mention annoying, are entirely banished from the table, but only in very formal meals.

The names of pay in different jobs

The remuneration to certain professions has a specific name in each case. It always sabers to refer to each case with the appropriate name, especially in situations of great formality.

1. Fee. Lawyers, doctors and architects.

2. Participation or percentage. Shareholders of any society.

3. Payment or remuneration. Actors.

4. Bag. Boxers.

5. Emoluments. Deputies, Senators and staff of the judiciary.

6. Copyright. Writers and musicians.

7. Salary. Employees and officials.

8. Royalties. Inventors.

9. Salary. Laborers and domestic workers.

10. Percentage or commission. Vendors.

11. In the case of military personnel:

• Pay or salary. Senior officers.
• Welded. Officers and NCOs.
• Assets. Men

Good manners in the office (Treatment and courtesy in the office)

A time to behave in the office, you need to know some details to consider in our daily dealings with others.

Among the main points to consider should include:

1. Punctuality. You must arrive on time while working as the various meetings which may have throughout the day, even more time should be if you are the protagonist or main part of the exhibition and are not allowed anything more than a few minutes of courtesy. The meetings are usually chained, and one would expect long delays in the rest of the appointments of the day.

2. Situation. In a room or office, the site of the seat reserved for the chief executive or larger representation. The remaining sites may be awarded on the basis of different reasons that have little to do with an official precedence.

3. Walk. If you walk with other people you need to assess the available space in the hallway, you can not occupy the entire corridor (but then becomes all too often). If you walk along a person is the right place preference. If three people walking in parallel, the center is the one who gives way (at the entrance of a door, for example) to your first right and then to your left.

4. Well seated. When sitting should not cross your legs, much less remove your shoes. You can cross your feet, if desired. Nor hold his head with his hand as if it weighs. Must sit right, sticking to the back of his chair, stuck, and not lying. Nor do they hide their hands under the table.

5. Gestures. Beware of finger gestures as spending by the collar of his shirt, loosen and tighten the knot of the tie, play repeatedly with a pen, pencil, clip, etc. can disturb. Roles constantly moving, scratching, put your finger on the nose, ear … scratching their heads, etc.

6. Yield. When entering a room or office is giving way to the most important person, usually the chief executive or the company. Who gives as well as accompany them is a secretary, the premium charge no sex. In the event of a release from the last out is the owner or occupier thereof. It is usually the other way around as has been entered.

7. Presentations. For the presentations, they are in the same way as other areas of society: from less to more. The lower range is presented to senior.

8. Respect. Shifts or ask to speak must be respected. Is not spoken all at once. Do not yell or orally. Do not say tacos, swearing or cursing. Do not throw objects or physically threatened. Above all we must respect others and their ideas.

Choose a company gift (Corporate gifts)

In the world of business gifts are a common practice, widespread and common. The reasons are many and varied. However, we must take some care with that gift, to whom and at what time. A misunderstanding may give rise to negative consequences, on the contrary to what was intended to achieve with this action.

In choosing a corporate gift must be taken into account several important points:

1. Target gift: a person, a group, and several people from different departments.

2. From whom. It gives a personal capacity for or on behalf of a company …

3. Reason. It was a gift given by a party (Christmas, New Year, etc.) Was a gift on the occasion of success or achievements (signing of a contract agreement, a merger, a sale, etc…) And link (no trade relations but expects to take in the near future) …

4. Budget. As with regard to budget money or gifts.

Once you have a number of things perfectly clear, then it’s time to choose the gift.

Depending on the position of the person to be a gift, make a list with a number of possible gifts. Not as a gift to an executive of a company secretary or an employee of a department. Nor is it a gift to a domestic customer that a foreign client.

Remember that corporate gifts should not be a personal value or exorbitant. The best gifts are the practical (a clock for the office, a suitcase or briefcase, a pen, pen, or combination thereof, etc.)… O gifts and useful consumer increasingly used as a bottle of wine, a basket of food, a bottle of brandy, cava, etc…

We must distinguish between a detail with their clients or people in a median (secretaries, salespeople, administrative, etc.) and a gift conditions.

A detail can send tickets to a show a small gift with the company logo. A gift is something else. And do not ever take any kind of recorded trademark or logo of the company, unless it is the very mark of the gift. Neither offers anything that might be similar to a product or article that the company makes or sells. For example, do not give away a pen or a pen company that manufactures or sells these items.

But apart from getting the gift, you must have a good presentation. It is very elegant without giving a gift wrapping (in a paper, stained or badly wrapped). You should care much as the content presentation, the cost of adding a wrapper, a box, a ribbon or some other element, not usually an increase in the final cost of the gift.

Even send anonymous gifts, but always must be accompanied by a business card, a card with a word or a letter. Only gifts the given without reference letter, when delivered by hand or on a personal representation. Even in this case you can attach a written note from the sender or the superiors of the person delivering the gift.

In short, the gift to fulfill its function: it is necessary to give the right person at the right time, the right gift.

Ceremonial and Protocol business. (Work behavior and Coexistence)

1. Introduction.

The protocol is primarily order and respect for hierarchy. Businessmen interacted increasingly common: political or technical conferences between representatives of different institutions, business conventions, conferences of international associations numerous symposia, etc. All of these meetings should be governed by a code to regulate and facilitate the interaction, this code is the protocol.

2. Behavior in the workplace.

The courtesy is essential in the workplace, there are some differences between social behavior and to be used in the workplace, which does not mean that the treatment of subordinates to be less polite, but different. The courtesy is placed in the tone of voice, attitudes towards those around us, rather than the classic formula, there is no need to ask permission to enter or leave any place or meeting.

Given the number of working women has altered the social treatment given to them, to go to be treated with almost the same courtesy with which a man treats his fellow men.

Among the companies we have a basic difference with social media: a great respect for hierarchies. The relations between superiors and subordinates, executives and customers or suppliers, the ranges are distinct, being fundamental to each person knows his position and enforced.

3. Coexistence.

The degree of formality in dress and behavior depends on the activity that took the company, or where they move people.

Also influence the overall attitude of an officer of any contact with the public and clients, and everything will be the domestic policy of the company. Typically they are managers who set the style of dress and, as a company is given a different world, the ideal would be that on joining a new job carefully observe the general attitude, and we adapt to it.

It will also be important that, in addition to traditional social conventions, we are natural and controlled, we know improvise to solve unexpected situations in a word, we get a good dose of common sense.

Another important point in working together will be good humor, knowing smile and use a pleasant tone of voice. It will be much easier to achieve a better performance of our employees if we treat kindly, if we take into account individual personalities and act accordingly.

The mobile business tool (Mobile phone use Fundamentals)

The advance of communications, has led to impressive use of new devices, especially with regard to mobile telephony is concerned.

But this is not what worries us, but the use of it is done. All that we suffer invasion in various areas of our lives (sound on film, in church, theater …). Although discussed in each chapter, in this case we talk of mobile work.

Using the phone personally, the best thing to come to the office is off. Cree that you do not bother, but can you imagine all the office to receive calls to your mobile phone? Besides receiving calls you may losing working time.

If the handset is the company, then we must have it enabled. It is one of their tools.

The main points to consider with the use of the mobile would be:

• If the motive of the company is not using it to make personal calls.
• If a reunion is important, it is best to turn off your mobile. If we have not, do not answers calls while in session.
• If you have to answer a call, ask for an apology for it, and leave just to talk, do not do it in front of the whole world.
• Out of your work schedule do not use the mobile company for personal calls.
• If you have a filter or caller ID, do not use it to stop responding to customers who do not like. Can cost you the job.
• Whenever any person can contact via the fixed network, it is best to call your office to your mobile no.
• If it is extremely important to not forget you’re “stuck” to answer another call.
• Except as necessary to any person not to call the mobile phone if you know the third person and the person you are calling has not given his number.
• Unless a medical emergency, a policeman or anyone who needs to be always in touch, turn off your cell phone when with other people in places such as restaurants, meetings, etc.

Good manners on the phone

The advance of Internet and other new media has only to increase the number of people speaking on the phone, either by traditional means or through new media like the Internet (Google Talk, Messenger, Skype, etc.).. But not only has the private sphere but has got into the business by using multiple communications company.

The rapid evolution of these new forms of communication has led to multiple offers telephone services, with very favorable rates and flat, so that telephone communications have multiplied. Many companies have telemarketing services and support via phone.

It is therefore important to follow some basic rules to know how to properly use this medium.

Given that the business customers are the main source of revenue for the company, the treatment should be as smooth as possible at all times. A poor response or attention can make us lose the customer.

Regardless of the rules that each company or firm has, we shall give some basic guidelines for behavior on the phone:

When we called calls.

Any call must be answered quickly without waiting too long to the caller.

The answer must be educated with a sentence like: “Good morning, you spoke with Carolina may I can help,” or “Business Services, tell me, do I speak with Mr.” You should always respond with some kind words or phrase simple and straightforward.

You should always treat yourself to the whole world. The person making the call will be the ones to tell if you can tutelary.

There is no wait time to the customer (or caller) to the phone. If you see that is going to take much to get to the phone the person can tell the person requested to call later or leave your details to call you later.

If you have to “lie” careful with the word order: “… from those who are not at the moment,” is an error is identified first can give the impression that it is not for him. The correct would be: “One moment I’m going to check if it is … by whom? This phrase indicated that we do not know if it is independent of who the caller. It is very important to take care of these details.

It should answer the phone with a good tone and vocalizing. It is very unfortunate not to understand who we answer the phone. Do it slowly and repeat if necessary.

When dealing with any people from other countries, put great care to speak slowly and clearly, to understand as best as possible.

Patience. Secretaries and other persons receiving many calls (support centers, customer service, etc…) Have to “hold” to everyone. Be patient and never miss the nerves and good manners.

If the thing gets very complicated, you can choose to warn or pass the call to one of their bosses or supervisors.

As the mobile phone, computer or electronic mail, fax machine has its little rules of courtesy. However, we show that although the use of electronic mail has removed a major role is still very machine used in many offices.

Some tips to remember when using the fax

1. Draw up the fax, as if it were a business letter, i.e. a typewriter or computer are permitted to send a fax written by hand, if you speak to a person known or trusted.

2. Always use a white paper or clear tones to give greater clarity to the fax. It is a waste of time, receive a fax at barely see anything (when sending on pictures, diagrams or drawings).

3. The wording must be clear, brief and concise. Remember that it is half to make something immediately. Be brief.

4. Generally, to be a public office not be used for personal communications.

5. Like any other document, do not forget to sign it. It is bad manners to send press releases “anonymous” without signature. Although using a machine is the communication between people.

6. If you send more than one sheet, indicate somewhere on your sheet, but using fax covers, the number of pages you send. Fax numbers arrive in one day, and we could have a problem to identify those who have different faxes.

7. Try not to “monopolize” the use of fax, whether that is shared by more people than you or is shared by several departments.

Social Ethics in the Office

PERSONAL PRESENTATION.

Few people wear only for themselves, the majority makes it to others but we must be very careful about this and ask who or who exactly we dress. Whether we should dress honestly, and we show respect for our person, profession or trade, our position and our company.

In a business is bad for women to wear short skirts or provocative clothing. In the case of boys the same bad taste is presented with no shirt or pants buttoning tight. Good taste and elegance finish where he started the ridiculous. The manner of dress represents our personality and education, we demonstrate that both claim.

PUNCTUALITY.

It is an aspect to consider in any activity of daily living. This is a true reflection of the individual’s personality and quality that denotes a good education. The unpunctuality never be excused while punctuality is a sign of consideration for others are a sign of politeness and good manners.

Dealing with others.

To achieve a good neighbor with our colleagues we can consider the following tips:

• Keep your friends or family to visit him at the office if it is not really necessary.
• Try to leave off his bad character and not “downloading” with their peers.
• When you enter the office of another officer, and do not advise as to ignore that there is a person inside. If someone comes with a desire to chat and you are taking a matter of work, leave for a moment and tell the person who can talk then.
• Do not share your personal problems as if they were the last news of the day. Do respect your privacy and your loved ones.
• Do not abuse their partners seeking money or personal items in the list provided covered unless really necessary.
• Remember that we are all equal in our capacity as human beings.
• Do not speak vulgar words or comments to the detriment of the dignity of their fellow workers.
• If you dislike something of a coworker, talk straight and not to disclose mistakes of others behind their backs.