Good manners on the phone

The advance of Internet and other new media has only to increase the number of people speaking on the phone, either by traditional means or through new media like the Internet (Google Talk, Messenger, Skype, etc.).. But not only has the private sphere but has got into the business by using multiple communications company.

The rapid evolution of these new forms of communication has led to multiple offers telephone services, with very favorable rates and flat, so that telephone communications have multiplied. Many companies have telemarketing services and support via phone.

It is therefore important to follow some basic rules to know how to properly use this medium.

Given that the business customers are the main source of revenue for the company, the treatment should be as smooth as possible at all times. A poor response or attention can make us lose the customer.

Regardless of the rules that each company or firm has, we shall give some basic guidelines for behavior on the phone:

When we called calls.

Any call must be answered quickly without waiting too long to the caller.

The answer must be educated with a sentence like: “Good morning, you spoke with Carolina may I can help,” or “Business Services, tell me, do I speak with Mr.” You should always respond with some kind words or phrase simple and straightforward.

You should always treat yourself to the whole world. The person making the call will be the ones to tell if you can tutelary.

There is no wait time to the customer (or caller) to the phone. If you see that is going to take much to get to the phone the person can tell the person requested to call later or leave your details to call you later.

If you have to “lie” careful with the word order: “… from those who are not at the moment,” is an error is identified first can give the impression that it is not for him. The correct would be: “One moment I’m going to check if it is … by whom? This phrase indicated that we do not know if it is independent of who the caller. It is very important to take care of these details.

It should answer the phone with a good tone and vocalizing. It is very unfortunate not to understand who we answer the phone. Do it slowly and repeat if necessary.

When dealing with any people from other countries, put great care to speak slowly and clearly, to understand as best as possible.

Patience. Secretaries and other persons receiving many calls (support centers, customer service, etc…) Have to “hold” to everyone. Be patient and never miss the nerves and good manners.

If the thing gets very complicated, you can choose to warn or pass the call to one of their bosses or supervisors.